How It Works

RENTAL DURATION

  • Standard rental period is 4 days, inclusive of the day of self-collection and self-return. 

  • This is to ensure majority of our renters have sufficient time to collect and return before/after their event, during our office working hours. 
  • All rental items are to be collected from and returned at A’Posh Bizhub #04-03, Singapore 768160. 

SECURITY DEPOSIT

Self-collection

  • A security deposit of 2x your rental amount is payable in cash/PayNow/PayLah upon collection of the props. This deposit will be returned once the props are returned on time and undamaged in their original condition.

Setup & Teardown by Dreamscaper

  • This is only applicable to clients who have scheduled transport+manpower with us in advance.

  • A security deposit of 1.5x your rental amount is payable in cash/PayNow/PayLah during setup. This deposit will be returned upon teardown once all props are accounted for in good condition.

DAMAGE/LOSS OF ITEMS & PACKAGING

  • Missing or damaged props are chargeable at full retail value. This charge will be deducted from the security deposit. 

  • Please ensure that all rental items are returned in their original boxes/packaging. Missing or damaged boxes/packaging will incur a one-time charge of $10.

  • Please ensure that fairy lights are returned in their original packaging, with each fairy light string individually bundled. A one-time charge of $10 will be deducted from the security deposit if the lights are tangled together.

  • Stained fabric will incur a cleaning fee of $10 per piece of fabric. This applies to backdrop cloth, table runners, batik cloth and shawls.

LIGHTS & BATTERIES

  • Batteries are excluded from all rental items (unless otherwise stated)

  • Please ensure that all lights are switched off when not in use, or when no one is around to supervise.

AVAILABILITY OF PROPS

  • In the event that the prop that you have rented is not available, we seek your understanding to accept the following solution(s) 

    • Replace the unavailable item with another item in our inventory, OR 

    • Receive 100% refund for the said unavailable item 

STANDARD USAGE DURATION FOR SAME-DAY EVENT SETUP + TEARDOWN

  • For events that require Dreamscaper to set-up and teardown on the same day, the standard usage duration is 3 hours. For example: We set up between 11.00am-11.45pm. You will use the setup (e.g. fairy light backdrop) from 12.00pm-3.00pm.

  • Any extension in usage duration will incur surcharges as follow:

    • Day Event (event starts before 5pm): $15 per 30 mins.

    • Night Event (event starts after 5pm): $20 per 30 mins. 

SURCHARGE FOR TRANSPORT / MANPOWER IN THESE AREAS

  • For events that require Dreamscaper's transport / manpower

  • Surcharge of $20 per way for delivery to or collection from :

    • venues in or within Sentosa, Botanic Gardens, Tuas area, Jurong Island area OR

    • any venue that require climbing stairs without lift access OR

    • requires more than 300m (or approx 4min) of walking to reach from carpark OR

    • require walking on uneven terrains such as slopes, boardwalks, grass, sand or unpathed areas

CHANGE OF EVENT DATE

  • Where there is a change of event date, Dreamscaper will make every effort to transfer all product rentals and services to the new date. Any expenses arising from the date change, including but not limited to fees that are non-refundable, will be the sole responsibility of the client. 

  • For last minute changes, please take note that Dreamscaper will not be responsible for any impact on product availability and/or event quality.

CANCELLATIONS

  • All cancellations must be submitted to Dreamscaper in writing.

  • There will be no refund for custom-made props or prints once you have submitted the order. 

  • Cancellation made more than 7 days prior to collection/event date: 50% refund.

  • Cancellation made 4-6 days prior to collection/event date: 15% refund.  

  • Cancellation made 1-3 days prior to the collection/event date: No refund.

  • No notice of cancellation given or no show on the collection/event date: No refund

LIABILITY CLAUSE

  • The client assumes all responsibility and liability caused by any injury or damages caused to any person and property sustained from any item leased to them from Dreamscaper. The client further agrees to indemnify Dreamscaper in any legal action arising out of any injury or damage allegedly caused by any item leased by Dreamscaper, including but not limited to the cost of any attorney's fees and court costs associated with any litigation in defence of any said litigation.

  • The client shall not make any alterations, additions, modifications, or improvements to the equipment and shall use it only for the purpose and in the manner for which it was intended by Dreamscaper. The client may not permit the equipment to be used by another party or at a different location without the express written consent of Dreamscaper. 

  • By making payment and providing the information needed to process the order, you acknowledge that you have read and understand the Terms and conditions contained in the Rental Information above.